Plan WeGo Privacy Policy

Our Privacy Policy is your guide to understanding how we handle information. In it, we cover the details of how we collect, use, share, retain, and transfer your information. Your rights are also outlined to ensure transparency and clarity. Each section of the Policy is accompanied by helpful examples and simplified language. Your privacy control matters to us. That's why we've incorporated features in Plan WeGo to help you manage your information. This allows you to tailor your experience according to your preferences. Feel free to explore and update these settings to shape a personalized and secure experience with Plan WeGo.

The data we collect

Your activities

What you do on Plan WeGo includes sending messages, uploading photos and videos, booking and planning activities, and more. We refer to all these features collectively as 'activities.' Within Plan WeGo, we collect your activities, time, and frequency. We save the content you create, such as itineraries, comments, photos, and videos. We collect comments you post and receive. We save copies of your photos and their metadata. Other data we collect may be interactions with ads, hosted content, content shared with you by other users, Purchases, and transactions you make.

Your friends and connections

We also collect information about your friends, groups, accounts, and other users and communities you interact with in the app. This includes your friends, travel groups, and connections. We may infer information about you based on the activities of those you are connected to. For instance: We might provide recommendations based on your friends' activities, such as suggesting lodging if someone with a similar profile has expressed a liking for it. Or,we may suggest joining travel groups based on your friends' associations

Device information

This includes specifics about the device you use. Things like identifiers that distinguish your device and data you've shared with us through settings including GPS location, camera roll, photos, and their associated metadata. We also gather insights into Plan WeGo's performance on your device.

How we use your data

To enhance your personal experience

We leverage the information gathered to tailor your interactions, for advertisements hosted content and recommendations. To minimize reliance on specific user-related details, we take steps such as de-identifying, aggregating, or anonymizing information, rendering it incapable of identifying you individually. As you engage with Plan WeGo, you encounter advertisements and sponsored or commercial content, including suggested itineraries. Our objective is to ensure that everything presented to you is both interesting and beneficial.

To Provide, Improve, and Personalize the service

Plan WeGo stores and uses the data it collects for the following purposes: (i) to provide and support the service for you, including saving plans so you can share them with others; (ii) to personalize the service for you, such as by suggesting trips or other products, and services, and deciding which products to offer; (iii) to analyze and improve the service and products, such as by marketing to you and measuring the effectiveness of our marketing; (iv) to improve products and develop new products (based on usage trends); (v) to ensure the security of the service and prevent fraud or other illegal activity; (vi) to comply with applicable accounting, legal and regulatory requirements; and (viii) as otherwise explained to you at the time of the collection of data.

To enhance Plan WeGo

We utilize user information to identify areas for improvement. In determining the content to display for you and others, we consider various aspects of your information, such as your profile details, your interactions with content, and inferred preferences like potential itineraries of interest. We also take into account information about your connections, including their activities and interests, to curate a personalized experience. Additionally, we employ machine learning to present ads that we believe align with your interests.

Our goal is to refine our product and introduce features that cater to your preferences. The data we gather helps us assess the functionality of our product, troubleshoot and fix issues, test new features, and seek feedback on potential enhancements. We also conduct surveys and research to understand your preferences and areas where we can improve.

Communication with our users

Communications take various forms, including sharing marketing communications about products you might find interesting, providing updates on policies and terms of service, responding to your inquiries via email, and facilitating customer support communications based on your expressed questions or concerns about Plan WeGo.

How we use location-related information

We use location-related information that you allow us to receive if you turn on the Location Services device setting. This includes things like your GPS location. We use location-related information, to recommend activities, lodging or restaurants near you.

To measure and analyze our services

The information we collect about you serves the purpose of understanding various aspects, such as the reach and engagement of products, services, or content, including posts and reviews. It allows us to analyze how individuals interact with our products and services and identify those who engage with sponsored content or utilize our services.

To provide business services

We communicate with you in a few different ways. This includes sharing marketing communications to keep you informed about products that align with your interests. We also provide updates on our policies and terms of service to keep you well-informed. When you reach out to us with questions, we respond promptly via email to address your inquiries. Moreover, if you have expressed questions or concerns about Plan WeGo, either directly or through a third party, we actively facilitate customer support communications to address and resolve any issues you may encounter.

When Plan WeGo Shares Your Information

When you book travel with Plan WeGo

We may need to share your information with third-party travel service providers (like airlines, hotels, and rental car companies) and our third-party travel booking partners. This sharing is only done to finalize your booking. Our third-party travel-booking partners, excluding service providers, are obligated to use your data solely for completing your Plan WeGo travel booking. It's important to note that third-party travel service providers you choose operate independently from Plan WeGo. Any information shared with them is subject to their privacy policies and security practices. We recommend reviewing the privacy policies of these travel suppliers.

When you share

When using Plan WeGo, your interactions involve sharing and communicating with people and accounts. You have the flexibility to choose your audience based on your sharing preferences. What you share can include various details such as destinations, lodging, activities, travel plans, restaurants, times, dates, websites, locations, photos, and reviews. Those you interact with may have the ability to edit or view the information you share, ensuring transparency and control over the content you choose to disclose. People you interact with can see what you send to them. So if you send a person an invitation on Plan WeGo, that person or business can add comments and view what you share.

Some of your activity

On Plan WeGo, people and businesses can see some of your activities. This includes when you comment on or react to others' posts and when you permit the sharing of content you've posted across the Plan WeGo platform.

To deliver our service effectively

Plan WeGo collaborates with various third-party data processing partners. These partners, including cloud-hosting services, data analytics, communication management, technology integration, survey, payment, and fraud-prevention services, only access your data as necessary to perform their functions for Plan WeGo. They are bound by the same data security practices that we follow, and they are not allowed to share or use your data for any other purpose.

As Required by Law

Plan WeGo may share information with law enforcement and governmental entities, or in response to legal requests, only when necessary as required by law, or in the good-faith belief that such action is required by law, such as in response to a facially valid judicial, or other governmental entity, order, subpoena or warrant. Plan WeGo may also share information with law enforcement if we have a good-faith belief that such disclosure is necessary to detect, prevent, and address fraud, unauthorized use of the service, violations of our terms or policies, or other harmful or illegal activity.